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Access to General Practice Services 2026 to 2027
As part of the North West London Improving Access Programme, our practice is continuing to develop services that help patients access the right care, at the right time, in the most appropriate way.
What We Achieved During 2025 to 2026
Over the last year we have worked to improve patient access and experience by:
- increasing availability of appointments, including evenings and weekends through local Enhanced Access services
- improving telephone and online access routes to help patients contact us more easily
- promoting use of the NHS App for appointments, prescriptions, test results and health information
- supporting patients with complex or ongoing health conditions through improved continuity of care
- improving care navigation so patients can be directed to the most appropriate clinician or service
- gathering patient feedback to help shape and improve our services
Our Access Priorities for 2026 to 2027
During 2026 to 2027 we will continue to build on this work by focusing on the following areas:
Timely Access to Care
We aim to ensure patients can access safe and appropriate care as quickly as possible. This includes maintaining telephone response times, online consultation access during practice opening hours, and supporting same-day or next-day assessment for urgent clinical needs where appropriate.
Enhanced Access appointments, including evenings and weekends, continue to be available through local GP services working in partnership across North West London.
Supporting Digital Access and Inclusion
We actively encourage patients to use the NHS App and other digital services to:
- order repeat prescriptions
- view test results
- access health information
- manage appointments
- contact the practice online
We also encourage patients to use online consultation services, which are available during core practice opening hours. Online consultations can help patients contact the practice without needing to telephone or attend in person and allow requests to be reviewed and directed to the most appropriate member of the team.
Please note
This service is not suitable for urgent medical concerns. If you need urgent clinical care, please follow the practice’s usual procedure for accessing urgent support .
Online consultations are suitable for many non-emergency medical or administrative requests, including:
- new health concerns or symptoms
- medication queries
- fit note requests
- follow-up advice
- administrative enquiries
All requests are reviewed by the practice team. Patients will receive a response, advice, or appropriate next steps based on their clinical needs. We aim to respond to clinical requests within 2 working days and non-clinical requests within 5 working days
We recognise digital services are not suitable for everyone, and support remains available for patients who need help accessing care in other ways.
Continuity of Care
We are continuing to strengthen continuity of care for patients with more complex or ongoing healthcare needs. Where appropriate, identified patients may receive support from a named clinical team to help provide more joined-up and consistent care.
Helping Patients Access the Right Service
Our reception and care navigation teams are trained to help patients access the most appropriate service for their needs. This may include support from GPs, nurses, pharmacists, physiotherapists, mental health practitioners, social prescribers, community services, or self-referral pathways where suitable.
We also continue to promote services such as Pharmacy First, self-care resources, and NHS community services to help patients receive timely support.
Working With Our Community
During 2026 to 2027 we will continue to gather patient feedback and work with local communities to better understand barriers to accessing care. We will use patient surveys, engagement activities, and outreach work to help improve services and support equitable access for all patients.
Continuous Improvement
We regularly review patient feedback, access data, and service performance to help improve patient experience and ensure our services continue to meet the needs of our local population.
CONTACT DETAILS
Brompton Medical Centre
237 Old Brompton Road
London
SW5 0EA
Telephone: 020 7373 4102
